FAQ

Age requirement?

To participate, you must agree to the Terms & Conditions and be at least 18 years old. It's important to be aware of and comply with any online gaming regulations specific to your country.
How Do I Make a Withdrawal?

Log in to your account, go to the "Withdraw" option in the user menu, enter the amount you wish to withdraw, and select your bank account. The transfer typically takes 1 to 2 business days.
How Can I Be Sure That 4DHeng Will Pay?

We are a well-established organization with multiple businesses, not just individuals running this operation. We have numerous satisfied customers who have received their payouts without any issues.
Is My Personal Information Secure?

Your information is always kept secure. We use top-quality security measures, including Secure Socket Layer (SSL) 128-bit encryption, and store data in secure operating environments. Your personal information will never be disclosed to any third party.
Forgot Your Username or Password?

If you've forgotten your username, please contact our customer service assistant. If you've forgotten your password, you can reset it [here].
Can I Cancel My Order?

No, once an order is confirmed, it cannot be canceled. Please double-check your details before confirming.
Why Is My Betting Amount Different on the Receipt?

We have a daily limit for each number. If the limit is reached, we won’t accept further bets, which may result in a discrepancy between your original bet and the amount shown on your receipt.
What Currencies Are Supported?

Currently, we support Malaysia ringgit.